A thoughtful match
Our scheduling staff pair individuals who need services with trained caregivers, coordinating staffing around the person’s support needs and service plan.
For case managers & care coordinators
A shared goal.
A shared goal.
A more independent life.
Partner with a team that puts each individual first—from intake and staff matching to ongoing support, caregiver accountability, and daily documentation reviews.
The team behind each service
People first.
People first.
Support at every step.
Dedicated team members coordinate staffing, listen to each person’s preferences, and oversee the services our caregivers provide.
Someone to turn to
Our team has staff working 24 hours a day so individuals receiving services and caregivers have someone available to support them with service-related questions and concerns.
Listen. Understand. Advocate.
Program coordinators conduct intakes that put the individual first. We learn how each person wants to be supported, identify their goals and preferences, and advocate for additional services when needed.
Training with accountability
Our Caregiver Operations Manager oversees staff training and holds caregivers accountable for the services they provide, helping maintain clear expectations for quality and follow-through.
Aligned with the support plan
Our Electronic Visit Verification (EVV) Compliance Associate reviews service delivery for alignment with the individual’s support plan and helps identify discrepancies that need follow-up.
Clear notes. Daily review.
We audit service notes daily against a strict written format specific to the service being delivered. These reviews help verify that documentation reflects the support provided and the requirements of that service.
Affinity’s service standards
Purposeful support.
Purposeful support.
Clear expectations.
We review the individual’s preferences, support plan, and authorized services during intake so everyone understands how support will be delivered.
Up to three hours per day
For Individualized Home Supports (IHS) with training and IHS with family training, Affinity limits scheduled service to a maximum of three hours per day.
This is Affinity’s service delivery policy. Our program coordinators discuss how it fits the individual’s support plan and advocate for additional services when needed.
A closer look / 24-hour emergency assistance
Someone to call.
Someone to call.
Support when it matters.
When an unexpected concern arises at home, having someone to talk with can help clarify the next step. Affinity’s support is guided by the individual’s needs and authorized plan.
Talk through the concern
Over-the-phone support offers reassurance, guidance, and problem-solving to help the person work through a health or personal concern and identify appropriate next steps.
Help at home
Includes an in-person visit to respond to the individual’s need for assistance at home, in accordance with their authorized support plan.
Recognize changing needs
Our program coordinators listen to the person’s preferences and advocate for additional services when needed. The support team can review the plan as needs change.
Discuss the appropriate tier and service arrangements with your case manager and Affinity. For injury or immediate danger, call 911. Emergency Assistance does not replace emergency medical care.
Find the right starting point
Support across everyday life.
Explore each service, then contact our team to discuss needs, authorization, and availability.
01 / Daily living
CFSS
Explore Community First Services and Supports through Affinity’s agency model for everyday care.
02 / Home & community
Waivered services
Review basic supports and individualized home supports with training.
03 / Community & opportunity
Housing & employment
Explore support for housing needs and employment goals.
Before you refer
A clearer handoff.
A clearer handoff.
A helpful first conversation.
Start with the service being requested and the person’s priorities. Our program coordinators guide intake, learn how the individual wants to be supported, and discuss service fit with your team. Scheduling staff then coordinate a match with trained caregivers.
Start a referralPrepare for your conversation
This checklist is for your reference and sends no information. Call our team to arrange the appropriate way to share referral documents.
Start a referral
Tell us how
Tell us how
we can help.
Please fill out the form completely. Include a description of the support needed for each requested service and attach relevant referral documents.
Referral questions
Know what
Know what
comes next.
How do I confirm that a service is available?
Call (612) 259-7064 with the service type and general location. Availability and service fit must be confirmed for each referral.
What information should I send?
Please fill out the referral form completely and include a description of the support needed for each requested service.
Can I discuss a referral before submitting it?
Yes. Call our team to ask questions about services and next steps before beginning the referral process.
How do I follow up on an existing referral?
Call our office and let the team know you are following up on a referral. They can direct your question to the appropriate person.
Let’s find your way forward
A conversation is a good place to start.
Tell us what matters to you. We’ll help you explore the next step.